Right To Buy Agents Service
key details
| Value | £600,666 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 30 Mar 2021 |
| Contract start | 1 Apr 2021 |
| Contract end | 31 Mar 2023 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| EXELA TECHNOLOGIES LIMITED | £600,667 | 30 Mar 2021 | active |
description
Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations).
The Contact Centre Service is required to:
- handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and
- support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.
More details on the current service provided can be found at: https://righttobuy.gov.uk
Additional information: This is a variation to MHCLG's existing contract for the provision of contact centre services.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Feb 2022 | Award update (awardUpdate) | · | 9faa6050-0874-4e82-a234-aea29c865bd7-505901 |
more from DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
- MMU - Digital User Experience (UX) Degree Apprenticeship Level 6 · £24,000 · 2 Jul 2026
- Lighthouse - Coaching Level 5 - 3 learners · £15,000 · 29 Jun 2026
- Redacted Signed Contract - Data Scientist Level 6 - MHCLG - BPP · £19,000 · 17 Jun 2026
- Fire and Rescue Services Data Platform Hosting and Support Services · £2,410,889 · 3 Jun 2026
- Media Buying Services · 2 Jun 2026
- University of Kent - Economist Level 6 Apprenticeship · £21,850 · 2 Jun 2026
- Local Plan Intervention Services · 29 May 2026
- Enhanced Cyber Security Operations Centre · £2,500,000 · 29 Apr 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5 · Energy Saving Trust Ltd
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- National Contact Centre · NHS Blood and Transplant · £40,000,000
- Single Service Centre · Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · £294,926,441
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £210,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.