Public Enquiries Call Handling Service
key details
| Value | £225,016 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | West Midlands |
| Deadline | 1 Jan 2021 |
| Contract start | 20 Apr 2021 |
| Contract end | 31 Mar 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-0ab49c9c-e2a8-4f14-a51c-ccd2f9483f01 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Sitel Uk Limited | £225,016 | 18 Apr 2021 | active |
description
- 1.1The Supplier is appointed to provide a fully outsourced call handling service for Ofqual's public enquiries phone lines.
- 1.2The Supplier will be required to answer all inbound calls, working with Ofqual service managers and with frontline Ofqual staff who will handle all email and outgoing calls.
- 1.3The Supplier will represent Ofqual in support of promoting public confidence in regulated qualifications and regulated assessment arrangements.
- 1.4Calls made to Ofqual's public enquiries phone lines will be from a wide spectrum of stakeholders which will include but not be limited to:
- a)students,
- b)parents/guardians,
- c)teachers,
- d)examination bodies and
- e)general members of the public.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 May 2021 | Award (award) | · | b13cbb84-cbf2-476b-a698-84efb5180ad4-436195 |
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source
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