NHS 24 Contact Centre Customer Relationship Management System
key details
| Value | £28,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 +15 more |
| Region | Scotland |
| Deadline | 17 Jan 2024 |
| Procedure | selective |
| OCID | ocds-h6vhtk-03fb63 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Coforge UK Limited | · | · | active |
description
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
documents
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notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Sept 2023 | Prior information notice (F01) | Earlier regulations | 026695-2023 |
| 8 Dec 2023 | Contract notice (F02) | Earlier regulations | 036209-2023 |
| 15 Nov 2024 | Contract award notice (F03) | Earlier regulations | 036965-2024 |
more from NHS 24
- Headless Content Management System (CMS) and Digital Experience Platform (DXP) Market Engagement · 7 Sept 2026
- The provision of an annual license and subscription for the Choice and Medication website · £137,200 · 15 Jan 2026
- The provision of Media Planning, Buying and Associated Services for NHS 24 · £1,500,000 · 3 Dec 2025
- Scoping of Digital Leadership Programme For NHS 24 · £15,525 · 2 Dec 2025
- NHS24 Workforce Management Solution – Market Review PIN · 21 Oct 2025
- Online Recruitment Assessment Platform for NHS 24 Call Handlers and Clinical Supivisors · £78,000 · 10 Jul 2025
- Development of a Target Operating Model for Service Delivery For NHS 24 · £48,646 · 3 Jul 2025
- NHS24 Clinical Reasoning Engine · £4,500,000 · 4 Mar 2025
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source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.