NHS 24 Contact Centre Customer Relationship Management System PIN
key details
| Status | planned |
|---|---|
| Category (CPV) | 72000000 +1 more |
| Region | Scotland |
| OCID | ocds-r6ebe6-0000744259 |
description
NHS 24 is exploring options for replacement information technology solutions to deliver functionality of IT systems generically known as Customer Relationship Management (CRM). This soft market test is being conducted to determine what solutions may be available, determine the scope of any future procurement to enable the delivery of a suitable replacement for NHS 24’s current CRM solution and to ascertain indicative costs. The information to be provided will help us better understand the current and developing market and to consider the way forward.
documents
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more from NHS 24
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- NHS24 Workforce Management Solution – Market Review PIN · 21 Oct 2025
- Online Recruitment Assessment Platform for NHS 24 Call Handlers and Clinical Supivisors · £78,000 · 10 Jul 2025
- Development of a Target Operating Model for Service Delivery For NHS 24 · £48,646 · 3 Jul 2025
- NHS24 Clinical Reasoning Engine · £4,500,000 · 4 Mar 2025
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source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.