Unified Customer Relationship Management System and Contact Centre Platform
key details
| Status | planning |
|---|---|
| Category (CPV) | 32543000 +2 more |
| Region | North West |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-06ed51 |
description
** Not a call for Competition**
Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform.
LCRCA would be interested in understanding delivery models and service design:
- Technology platforms and interoperability
- Integration with existing systems and infrastructure
- Commercial models and pricing structures
- Implementation approaches and mobilisation timelines
- Ongoing support, maintenance, and service levels
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Aug 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 081648-2026 |
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source
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