Provision of flexible Benefits Administration Services and Platform
key details
| Value | £420,000 (£484,000 inc. VAT) |
|---|---|
| Status | planning |
| Category (CPV) | 66000000 |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-06d108 |
description
Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027.
As a minimum, the service must deliver the following:
- SCHEME ADMINISTRATION
| • | Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January |
| • | Management of in year enrolment for new starters and life events |
| • | Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines |
| • | Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level |
| • | Communications functionality to inform colleagues on key process issues such as enrolment process |
| • | 1st line query management from colleagues and Ofcom Team within pre-agreed SLA |
| • | Build Benefit changes as and when required |
| • | Communications with members regarding workflow of benefit choices |
| • | Confirmation communication of benefit choices when confirmed |
| • | Management of pension re-enrolment on a three yearly cycle |
- PLATFORM
| • | Maintenance of online benefit platform and all information held on it |
| • | Helpdesk functionality and for registration and access issues on benefit platform if not SSO |
| • | Cloud platform to enable colleagues select their benefits, and to find out information on each benefit |
| • | Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown |
| • | Provide online Total Reward Statements |
| • | Single Sign On capability |
| • | Technical specification in line with Ofcom Security Requirements |
| • | Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. |
- CUSTOMER SERVICES
| • | Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required |
| • | Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service |
| • | Proactive |
| • | Access to benefit reporting, detailed MI and analytics for Ofcom |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Jul 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 069248-2026 |
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source
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