Provision of flexible Benefits Administration Services and Platform

Name: Provision of flexible Benefits Administration Services and Platform
Creator: Ofcom
Published: 2026-07-22T13:49:55.000Z
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Ofcom Published 22 Jul 2026 Find a Tender

key details

Value	£420,000 (£484,000 inc. VAT)
Status	planning
Category (CPV)	66000000
SME suitable	Yes
OCID	ocds-h6vhtk-06d108

description

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027.

As a minimum, the service must deliver the following:

SCHEME ADMINISTRATION

•	Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January
•	Management of in year enrolment for new starters and life events
•	Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines
•	Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level
•	Communications functionality to inform colleagues on key process issues such as enrolment process
•	1st line query management from colleagues and Ofcom Team within pre-agreed SLA
•	Build Benefit changes as and when required
•	Communications with members regarding workflow of benefit choices
•	Confirmation communication of benefit choices when confirmed
•	Management of pension re-enrolment on a three yearly cycle

PLATFORM

•	Maintenance of online benefit platform and all information held on it
•	Helpdesk functionality and for registration and access issues on benefit platform if not SSO
•	Cloud platform to enable colleagues select their benefits, and to find out information on each benefit
•	Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown
•	Provide online Total Reward Statements
•	Single Sign On capability
•	Technical specification in line with Ofcom Security Requirements
•	Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings.

CUSTOMER SERVICES

•	Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required
•	Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service
•	Proactive
•	Access to benefit reporting, detailed MI and analytics for Ofcom

notice history

1 notice published against this procurement.

Published	Type	Regime	Notice
22 Jul 2026	Preliminary market engagement (UK2)	Procurement Act 2023	069248-2026

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source

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