24/7 Clinical Call Handling Services
key details
| Status | complete |
|---|---|
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Procedure | direct |
| OCID | ocds-h6vhtk-06c293 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| East of England Ambulance Service NHS Trust | £661,136 | · | pending |
description
The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division.
The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Jul 2026 | Transparency notice (UK5) | Procurement Act 2023 | 062352-2026 |
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source
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