Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software
key details
| Status | active |
|---|---|
| Category (CPV) | 72212445 |
| Region | London |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-068a59 |
description
The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.
These platforms will enable GTR to:
•Deliver more relevant and personalised customer communications.
•Run data-driven, targeted campaigns that increase engagement and spend.
•Gain real-time insight into customer behaviour to improve campaign effectiveness.
Simplify planning, execution, and optimisation across channels, replacing fragmented tools
The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.
documents
- https://www.find-tender.service.gov.uk/Notice/037411-2026 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/041035-2026 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Apr 2026 | Tender notice (UK4) | Procurement Act 2023 | 037411-2026 |
| 5 May 2026 | Tender notice (UK4) | Procurement Act 2023 | 041035-2026 |
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source
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