Salesforce Service Cloud Voice
key details
| Status | complete |
|---|---|
| Category (CPV) | 72212445 |
| Procedure | limited |
| OCID | ocds-h6vhtk-060958 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Salesforce UK Limited | · | · | active |
description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Jan 2026 | Voluntary ex-ante transparency (F15) | Earlier regulations | 004568-2026 |
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source
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