East and West Suffolk Community Wellbeing and Crisis Hubs

The East and West Suffolk Community Wellbeing and Crisis Hubs offer a safe space to get support for mental health, wellbeing and crisis, in the community. They provide warm welcome and supportive staff to offer help, advice, or a listening ear. Provision includes café-style food and drink to purchase; advice and information on local services and support; including mental health and wellbeing; the opportunity to meet other people. Offering a quick chat over a cup of tea to longer-term support social activities and groups; open access support; and evening mental health crisis support (on referral).

The East and West Community Wellbeing and Crisis Hubs provide the following core services from bases in Ipswich and Bury St Edmunds, serving the population of East and West Suffolk.

Daytime Hub and Community Café/drop-in (10am to 5pm Monday to Sunday)

The daytime hubs offer open access drop-in to the communal areas of the hub and the community café. Referrals range from drop-ins to professional referral. In addition to extensive provider-led mental health and wellbeing provision, a wide range of partner organisations work with Hubs to enable provision and/or access, to an extensive range of VCSE and statutory support and helping to promote health and wellbeing.

Evening Crisis Hub (6pm to 10pm Monday to Sunday)

The service will offer low-level UEC pathway intervention designed to support admission avoidance for lower severity cases, providing brief interventions for a few hours, and supporting onward access to a structured programme of support delivered by each Hub provider, or onward referral to additional mental health support, as appropriate.