East and West Norfolk Community Wellbeing and Crisis Hubs

The East and West Community Wellbeing and Crisis Hubs offer a safe space to get support for mental health, wellbeing and crisis, in the community. They provide warm welcome and supportive staff to offer help, advice, or a listening ear. Provision includes café-style food and drink to purchase; advice and information on local services and support; including mental health and wellbeing; the opportunity to meet other people with experience of mental; ill-health support - from a quick chat over a cup of tea to longer-term support social activities and groups; open access support; and evening mental health crisis support (on referral).

The East and West Community Wellbeing and Crisis Hubs provide the following core services from bases in Kings Lynn and Gorleston, serving the population of West Norfolk and Great Yarmouth and Waveney: -

Daytime Hub and Community Café/drop-in (10am to 5pm Monday to Sunday)

The daytime hubs offer open access drop-in to the communal areas of the hub and the community café. Referrals are self-selecting, but recommendations from other professionals to use the daytime hub and word of mouth are also acceptable. In addition to extensive provider-led mental health and wellbeing provision, a wide range of partner organisations work with Hubs to enable provision and/or access, to an extensive range of VCSE and statutory support, helping to promote health and wellbeing, and address wider determinants of mental ill-health.

Evening Crisis Hub (6pm to 10pm Monday to Sunday)

The service will offer low-level UEC pathway intervention designed to support admission avoidance for lower severity cases, providing brief interventions for a few hours, and supporting onward access to a structured programme of support delivered by each Hub provider, or onward referral to additional mental health support, as appropriate.

Intensive Support Programme (10am to 5pm Monday to Sunday)

Available to people who have experienced a crisis and used the evening hub, and/or professionals who are concerned someone is at risk of experiencing a crisis episode.