NW2942 - Intraday Workforce Optimisation Solution
key details
| Value | £800,000 (£960,000 inc. VAT) |
|---|---|
| Status | active |
| Category (CPV) | 48000000 +1 more |
| Region | North East, East of England |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-0646fa |
description
Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to integrate with Genesys Cloud.
The solution should:
- Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of circa 6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term (circa month 7 and onwards).
- Initial contract term: 3 years, with a break clause after 6 months (if the initial rollout is successful), and options to extend for 3+3+3+3 years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.
- Target contracts start date: 1 August 2026.
documents
- https://s1.ariba.com , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/009993-2026 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Feb 2026 | Tender notice (UK4) | Procurement Act 2023 | 009993-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.