Provision of Contact Centre Accreditation and Membership
key details
| Status | complete |
|---|---|
| Procedure | direct |
| OCID | ocds-h6vhtk-05f79f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CCA GLOBAL Ltd | £41,000 | 17 Dec 2025 | active |
description
DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA’s intention is to renew this membership & gain Version 8 accreditation for the term of this contract.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Dec 2025 | Contract award (UK6) | Procurement Act 2023 | 083740-2025 |
| 18 Dec 2025 | Contract details (UK7) | Procurement Act 2023 | 084336-2025 |
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source
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