Cash Handling and Cash in Transit Services

Services Required

This contract is made up of a variety of services which are dependent on the size, scale and staffing levels of each station. Services included as part of the contract include, collection and banking of cash/cheque bags, delivery of change, collection of waste tickets, ticket vending machine replenishment, basic troubleshooting of ticket machines, delivery of cash and documents and management services associated with day-to-day operations.

Ticket Office Services

• Collection of cash/Cheque bags
• Secure transit and banking of collected cash and cheques.
• Collection of document bags 'Secure Packages' from ticket offices
• Delivery of change such as smaller notes and coins.
• Collection and movement of waste tickets for central disposal.
• Daily reporting

Ticket Vending Machine (TVM) Services

• Collection of cash from Scheidt & Bachmann TVM's
• Secure transit and banking of collected cash.
• Topping up of change in TVMs
• Fingertip Maintenance to troubleshoot basic technical and operational issues at machines e.g. basic resets, removals of coin and ticket jams, reporting of issues to a central help desk.
• Replenishment of train ticket stock
• Daily reporting

Car Park Machines

• Collection of cash from Flowbird Parking Machines
• Secure transit and banking of collected cash.
• Fingertip Maintenance to troubleshoot basic technical and operational issues at machines and reporting of issues to a central helpdesk.
• Replenishment of ticket stock
• Daily reporting

Cammax Smart Kiosks

• Fingertip Maintenance to troubleshoot basic technical and operational issues at machines and reporting of issues to a central helpdesk.
• Replenishment of paper roll ticket stock