Customer Research and Engagement
key details
| Value | £1,000,000 (£1,200,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Region | North East, East of England |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05e2a8 |
Awards (6)
This procurement was awarded to 6 suppliers. Values shown are per-award; the notice total is £1,000,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| ACCENT MARKETING AND RESEARCH LIMITED shared | £1,000,000 | 3 Mar 2026 | pending |
| BMG RESEARCH LTD shared | £1,000,000 | 3 Mar 2026 | pending |
| EXPLAIN MARKET RESEARCH LIMITED shared | £1,000,000 | 3 Mar 2026 | pending |
| I C S CONSULTING LIMITED shared | £1,000,000 | 3 Mar 2026 | pending |
| IMPACT RESEARCH LTD shared | £1,000,000 | 3 Mar 2026 | pending |
| Qa Research shared | £1,000,000 | 3 Mar 2026 | pending |
description
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29).
The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.
documents
- https://www.find-tender.service.gov.uk/Notice/074473-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-7967 , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Nov 2025 | Tender notice (UK4) | Procurement Act 2023 | 074473-2025 |
| 17 Mar 2026 | Contract award (UK6) | Procurement Act 2023 | 024283-2026 |
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source
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