Independent Complaints Adjudication Service for OFSTED (ICASO)
key details
| Value | £125,000 (£150,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79422000 |
| Deadline | 17 Sept 2025 |
| Procedure | open |
| OCID | ocds-h6vhtk-058a9f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CEDR Services Limited | £124,500 | 25 Sept 2025 | active |
description
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
documents
- https://www.find-tender.service.gov.uk/Notice/049873-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Aug 2025 | Tender notice (UK4) | Procurement Act 2023 | 049873-2025 |
| 2 Oct 2025 | Contract award (UK6) | Procurement Act 2023 | 061681-2025 |
| 24 Oct 2025 | Contract details (UK7) | Procurement Act 2023 | 068259-2025 |
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source
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