Independent Complaints Adjudication Service for OFSTED (ICASO)
key details
| Value | £125,000 (£150,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79422000 |
| Deadline | 17 Sept 2025 |
| Procedure | open |
| OCID | ocds-h6vhtk-058a9f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CEDR Services Limited | £124,500 | 25 Sept 2025 | active |
description
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
documents
- https://www.find-tender.service.gov.uk/Notice/049873-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Aug 2025 | Tender notice (UK4) | Procurement Act 2023 | 049873-2025 |
| 2 Oct 2025 | Contract award (UK6) | Procurement Act 2023 | 061681-2025 |
| 24 Oct 2025 | Contract details (UK7) | Procurement Act 2023 | 068259-2025 |
more from Department for Education
- Pope Paul Catholic Primary School · £1,217,115 · 10 Sept 2026
- Remote Temperature Monitoring System Agreement DfE Estate (con_31825) · £21,551 · 5 Sept 2026
- Designing Good Services and Service Design Leadership (con_31880) · £70,590 · 4 Sept 2026
- Women in Data Brand Partnership (con_31837) · £12,000 · 4 Sept 2026
- DDTS026 - BCS Data Protection Practitioner Certificate (con_31921) · £10,570 · 4 Sept 2026
- Expert Adviser in Peterborough (con_32050) · £48,000 · 4 Sept 2026
- yearly subscription for NVIVO Licence - September 2026 to September 2027 (con_31908) · £10,714 · 4 Sept 2026
- DfE OOSS E-Learning hosting and maintenance (con_32182) · £13,875 · 4 Sept 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- BHCC - DW - Housing Mediation Service - AWARD · BHCC Housing
- Contracts Finder Mediation Contract Docs for Transparency · Ministry of Defence · £1,000,000
- Mediation Services for Armed Forces Personnel & MOD Civilian Staff · Ministry of Defence · £1,000,000
- IA2805 Mediation Services · Staffordshire County Council · £250,000
- OECD NCP Mediation Services · DEPARTMENT FOR INTERNATIONAL TRADE · £100,000
- BHCC EF Mediation Services · Brighton & Hove City Council
- BHCC EF Mediation Services - AWARD · SE Shared Services
- Mediation Service for Children with Additional Support Needs · The City of Edinburgh Council · £85,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.