Security Services to the Museums Security Consortium

We - the Natural History Museum and the V&A - are the Museums Security Consortium.

We are looking for a supplier of security services to provide 24/7 control room services, security guarding and patrols, key and pass issuing services, event security, logistic services (deliveries etc.), and other related services for the following sites:

For the NHM:

• Natural History Museum, South Kensington, London
• Natural History Museum Tring, Hertfordshire
• NHM Storage, South-west London
• NHM Unlocked, Thames Valley Science Park, Reading (completion summer 2027 and its inclusion/exclusion in the scope of this contract will be confirmed at Stage Two)

For the V&A

• V&A South Kensington
• Young V&A (Bethnal Green)
• V&A East Storehouse
• V&A East Museum
• Object store, Wiltshire (monitoring & response only)
• Commercial Store, North-west London (monitoring & response only)

For more information, log on to Delta and look at the tender pack which includes a draft spec.

We also invite you to join an online session at 13:00 on 14 April 2026 where we will talk through our requirements and take any questions. If you'd like to attend, log on to Delta to get notified of the link out nearer the time of the session. Anyone can attend this session and a recording will be available on Delta afterwards for anyone that missed it.

This is a single contract for the delivery of all of the services to us.

The following organisation has carried out part of the procurement on our behalf: Toro Risk Solutions - Global Ltd, company number 09465940, whose registered address is 124 City Road, London, United Kingdom, EC1V 2NX. Their role in this procurement is assisting us with pre-procurement activity such as drafting procurement documentation, and assisting with procurement activity such as evaluating submissions from suppliers. They may also provide contract lead-in and aftercare services.