Out of Hours Call Handling Service
key details
| Value | £2,200,000 (£2,640,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 32551400 +4 more |
| Deadline | 19 Sept 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-054603 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Morgan Sindall Property Services | £2,200,000 | 10 Dec 2025 | active |
description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
documents
- https://in-tendhost.co.uk/abri/aspx/Login , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/042966-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/051125-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/055978-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
7 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Jun 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 031230-2025 |
| 10 Jun 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 031259-2025 |
| 24 Jul 2025 | Tender notice (UK4) | Procurement Act 2023 | 042966-2025 |
| 26 Aug 2025 | Tender notice (UK4) | Procurement Act 2023 | 051125-2025 |
| 11 Sept 2025 | Tender notice (UK4) | Procurement Act 2023 | 055978-2025 |
| 16 Dec 2025 | Contract award (UK6) | Procurement Act 2023 | 083126-2025 |
| 16 Mar 2026 | Contract details (UK7) | Procurement Act 2023 | 023616-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.