Mystery Shop
key details
| Value | £142,000 (£165,666 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79310000 +1 more |
| Region | Wales |
| Deadline | 9 Jun 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-051137 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| E.S.A (Market Research) Limited | £194,740 | 3 Jul 2025 | pending |
description
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
documents
- https://www.find-tender.service.gov.uk/Notice/020574-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 May 2025 | Tender notice (UK4) | Procurement Act 2023 | 020574-2025 |
| 7 Jul 2025 | Contract award (UK6) | Procurement Act 2023 | 038025-2025 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.