Taxi Booking Management Service (Taxi Aggregator)
key details
| Value | £17,400,000 (£20,880,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 60120000 +4 more |
| Region | Wales, South West, West Midlands, North West |
| Deadline | 27 Apr 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05efe0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CMAC Group UK Ltd | £17,400,000 | 16 Jun 2026 | pending |
description
Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL’s operational and quality standards.
The successful Supplier will be responsible for delivering:
- An easy to use online booking portal/app with real time tracking and reporting capabilities.
- A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements.
- A24/7/365 call centre.
- Access to a range of vehicle types, including (but not limited to) WAV taxis.
- A robust complaints handling process to fully investigate and resolve issues raised.
- A dedicated account manager as the primary point of contact for TfWRL.
documents
- https://www.find-tender.service.gov.uk/Notice/030601-2026 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Dec 2025 | Pipeline notice (UK1) | Procurement Act 2023 | 080224-2025 |
| 19 Feb 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 015221-2026 |
| 1 Apr 2026 | Tender notice (UK4) | Procurement Act 2023 | 030601-2026 |
| 19 Jun 2026 | Contract award (UK6) | Procurement Act 2023 | 058244-2026 |
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source
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