Mystery Shopping Services
key details
| Value | £440,000 (£528,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79310000 |
| Deadline | 18 May 2026 |
| Procedure | open |
| OCID | ocds-h6vhtk-0689fe |
Awards (3)
This procurement was awarded to 3 suppliers. Values shown are per-award; the notice total is £440,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| LC INVESTIGATION LIMITED shared | £220,000 | 3 Jun 2026 | active |
| Serve Legal Limited shared | £220,000 | 3 Jun 2026 | active |
| SERVE LEGAL LIMITED shared | £220,000 | 3 Jun 2026 | active |
description
The Governance & Compliance function seeks to obtain the most effective and efficient Mystery Shopper services provider to delivery Mystery Shopping Services (compliance audits) of all British Council IELTS for United Kingdom Visas and Immigration (UKVI) global network of exam centres. The programme is intended to measure the experience and security when applying for, registering, and attending an IELTS written and speaking test.
documents
- https://tap.tcsapps.com/tap2/#/bc-supplier-registration , technicalSpecifications
- https://www.find-tender.service.gov.uk/Notice/037258-2026 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Apr 2026 | Tender notice (UK4) | Procurement Act 2023 | 037258-2026 |
| 3 Jun 2026 | Contract award (UK6) | Procurement Act 2023 | 052484-2026 |
| 15 Jul 2026 | Contract details (UK7) | Procurement Act 2023 | 066563-2026 |
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source
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