Technology Enabled Care
key details
| Value | £12,900,000 (£15,480,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 33000000 +1 more |
| Region | East of England |
| Deadline | 4 Aug 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-04eb1a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ALCOVE LIMITED | £11,183,028 | 23 Oct 2025 | active |
description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs.
- The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment.
- The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).
Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
documents
- https://www.find-tender.service.gov.uk/Notice/037560-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/083801-2026 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/084956-2025 , tenderCancellationNotice
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-21128 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-21928 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2737 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2738 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2739 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2740 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2741 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2743 , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
8 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Mar 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 008564-2025 |
| 23 May 2025 | Pipeline notice (UK1) | Procurement Act 2023 | 025482-2025 |
| 4 Jul 2025 | Tender notice (UK4) | Procurement Act 2023 | 037560-2025 |
| 24 Oct 2025 | Contract award (UK6) | Procurement Act 2023 | 068334-2025 |
| 19 Dec 2025 | Procurement termination (UK12) | Procurement Act 2023 | 084956-2025 |
| 6 Mar 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 020355-2026 |
| 14 Aug 2026 | Tender notice (UK4) | Procurement Act 2023 | 077825-2026 |
| 4 Sept 2026 | Tender notice (UK4) | Procurement Act 2023 | 083801-2026 |
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source
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