Outsourced Early Collections
key details
| Value | £6,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79940000 |
| Region | London, South East |
| Deadline | 28 Sept 2023 |
| Procedure | selective |
| OCID | ocds-h6vhtk-03fb8b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Pastdue Credit Solutions Ltd | · | · | active |
description
Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months.
The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore.
The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes.
We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Sept 2023 | Utilities contract notice (F05) | Earlier regulations | 026747-2023 |
| 2 Feb 2024 | Utilities contract award (F06) | Earlier regulations | 003510-2024 |
more from THAMES WATER UTILITIES LIMITED
- Cyber Security: Testing for Application Software Security and Thames IT infrastructure Security · £8,000,000 · 6 Jul 2026
- HGV Supply · £46,000,000 · 20 Nov 2025
- Ductile Iron Covers · £16,800,000 · 7 Oct 2025
- Tools and Spare Parts · £23,000,000 · 5 Sept 2025
- Electric/Alternative Fuel Vehicles,Charging Infrastructure & Telematics · £189,500,000 · 31 Jul 2025
- Traffic Management for South London · £15,000,000 · 14 Jul 2025
- SAP ECC Support · £5,000,000 · 23 Jan 2025
- Mechanical Repair Products & Services · £53,600,000 · 27 Dec 2024
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Debt Collection Service · Livv Housing Group · £50,000
- Award Notice - ECCTA Debt collection legal services PILOT · Companies House · £1,800,000
- Adult Social Care Debt Recovery Services · West Sussex County Council · £50,000
- Collection & Recovery Services · Southern Water Services Limited
- OUPA11602 · OPEN UNIVERSITY(THE) · £166,000
- SIA 921 - Debt Recovery Services · Security Industry Authority · £10,000
- UWQ267 Provision of Debt Collection Services - AWARD · University Of Worcester · £30,000
- The Provision of Corporate Enforcement Agents for Enfield Council · London Borough of Enfield · £10,000,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.