Collection & Recovery Services
key details
| Status | complete |
|---|---|
| Category (CPV) | 79940000 +1 more |
| Deadline | 4 Mar 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-058c38 |
Awards (5)
This procurement was awarded to 5 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Advantis Credit Limited shared | £19,800,000 | 8 Jun 2026 | active |
| CONEXUS RECOVERY & FIELD SERVICES LIMITED shared | £19,800,000 | 8 Jun 2026 | active |
| ORBIT CREDIT SERVICES LIMITED shared | £19,800,000 | 8 Jun 2026 | active |
| PHILLIPS & COHEN ASSOCIATES (UK) LIMITED shared | £19,800,000 | 8 Jun 2026 | active |
| UK SEARCH LIMITED shared | £19,800,000 | 8 Jun 2026 | active |
description
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs.
The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver:
Cost efficiency and value for money
Enhanced recovery outcomes
Improved customer experience
The new approach will modernise our debt recovery strategy by:
Introducing early-stage digital collection solutions to reduce default rates
Enabling proactive customer engagement earlier in the recovery journey
Maximising return on investment (ROI) through smarter, data-driven interventions
Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
documents
- https://www.find-tender.service.gov.uk/Notice/008722-2026 , tenderNotice
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notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Aug 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 050570-2025 |
| 2 Feb 2026 | Tender notice (UK4) | Procurement Act 2023 | 008722-2026 |
| 9 Jun 2026 | Contract award (UK6) | Procurement Act 2023 | 054124-2026 |
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source
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