CRM & Billing System
key details
| Value | £14,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72212445 +17 more |
| Region | South East |
| Deadline | 30 Dec 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-037537 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Kraken Technologies Limited | · | · | active |
description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Oct 2022 | Utilities periodic indicative (F04) | Earlier regulations | 028757-2022 |
| 11 Nov 2022 | Utilities contract notice (F05) | Earlier regulations | 032095-2022 |
| 17 Jul 2023 | Utilities contract award (F06) | Earlier regulations | 020436-2023 |
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source
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