Field and Monitoring Services (FMS)

The Ministry of Justice (MoJ) are preparing to initiate a procurement process for the future provision of services for Electronic Monitoring (EM) across England and Wales. To note some provision requires limited services in Northern Ireland and Scotland as appropriate.

EM services are currently used to facilitate the curfew of a subject, the majority given either a Community Order, Court Bail Order or released on licence (collectively referred to as ‘Orders’). The execution of electronic monitoring and related services are governed by the provisions of the Criminal Justice and Court Services Act 2000, the Power of Criminal Courts (Sentencing) Act 2000, the Criminal Justice Act 2003 and the Criminal Justice and Immigration Act 2008.

The future EM service will be delivered under two distinct contracts:

Monitoring Device Systems Service (MDSS) - A service delivered under one national contract for all monitoring devices and supporting systems.

Field and Monitoring Service (FMS) - A service delivered under one national contract for field and monitoring services. The MoJ will run two distinct and separate procurements for MDSS and FMS with each procurement resulting in the award of a single national contract.

This PIN is for Field and Monitoring Services only.

The Authority is looking for a single supplier for the provision of FMS as part of the EM Future Service programme. The FMS supplier is responsible for:

Installing, configuring, testing, repairing/replacing and removing monitoring equipment from individuals.

Operating the Contact Centre which acts as the single point of contact for all services provided as part of EM

Operating the monitoring service which undertakes all monitoring, including subject monitoring, technical monitoring and contact centre functionality.

The field service is also responsible for: Instructing subjects on the use of equipment and any technical tasks they need to undertake e.g. charging of Devices and any adjustments to monitoring equipment, subject compliance and well-being visits.

Field Officer scheduling and logistics management and the provision of suitable tool sets.

Monitoring equipment stock management to ensure there is enough stock to meet demand.

Further details on FMS and how to respond to this PIN are provided in the additional information section