Contact Management Centre
key details
| Value | £8,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48333000 +6 more |
| Deadline | 6 Jun 2022 |
| Procedure | selective |
| OCID | ocds-h6vhtk-033529 |
Awards (8)
This procurement was awarded to 8 suppliers. Values shown are per-award; the notice total is £8,000,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8x8 UK Limited shared | · | · | active |
| Altair Consultancy and Advisory Services Ltd shared | · | · | active |
| ARK Consultancy Ltd shared | · | · | active |
| Earl Kendrick (London) ltd shared | · | · | active |
| Lumensol shared | · | · | active |
| Lumensol Ltd shared | · | · | active |
| Richard Jackson Ltd shared | · | · | active |
| Ridge and Partners LLP shared | · | · | active |
description
As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software.
This procurement seeks to engage with providers with exemplary experience within the Contact Management Centre arena that includes assisting organisations through Contact Centre as a Service solution (CCaaS) within the Social Housing sector, or equivalent organisation (of a comparable size, scale, and complexity in terms of geographical footprint, services, regulation and customer demographics).
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 May 2022 | Contract notice (F02) | Earlier regulations | 011916-2022 |
| 18 May 2022 | Contract notice (F02) | Earlier regulations | 013362-2022 |
| 21 Sept 2022 | Contract award notice (F03) | Earlier regulations | 026371-2022 |
| 8 Mar 2023 | Contract award notice (F03) | Earlier regulations | 006712-2023 |
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source
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