TfL 95855 - London Transport Museum Customer Research and Benchmarking
key details
| Status | planned |
|---|---|
| Category (CPV) | 79310000 +1 more |
| OCID | ocds-h6vhtk-0323ab |
description
This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM’s approach towards its market research requirements.
The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey.
Details of some of the benchmarking data LTM would like to have insight on is outlined below:
| • | Audience segment comparisons. |
| • | Engagement |
| • | Overall value for money (ticket price) |
| • | Percent of visitors that are of Black, Asian, Minority or ethnic background |
| • | Percent of families visiting that are Black, Asian, minority, ethnic visitors |
| • | Percent of families visiting that are socio-economic grade C2, D, E |
| • | Percent of visitors that use the attractions website pre-visit |
| • | Net promotor score |
| • | Visitor motivation to visit |
| • | Overall enjoyment |
| • | Likelihood to return |
| • | Intention to share on social media |
| • | Average dwell time |
| • | Visitor engagement ratings |
| • | Ratings for the amount of queuing |
| • | Perceptions of commitment to environmental sustainability |
| • | Retail: conversion from browsing to purchase |
| • | Retail: spend per head |
| • | Retail: Value for money |
| • | Retail: customer service |
| • | Retail: Quality of products |
| • | Retail: Range of items for adults |
| • | Retail: Overall |
| • | Retail: Range of items for children |
| • | Catering: Average spend per party |
| • | Catering: Use of facility |
| • | Catering: Efficient |
| • | Catering: service |
| • | Catering: Value for money |
| • | Catering: Range for adults |
| • | Catering: Range for children |
| • | Catering: Quality |
This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind TfL to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent.
Please complete this questionnaire via ProContract under the reference - DN603200
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Mar 2022 | Prior information notice (F01) | Earlier regulations | 007441-2022 |
more from Transport for London
- Qualitative and Quantitative Research (TfL 96996) · 8 Jul 2026
- TfL Long Term Storage Managed Services · 23 Apr 2026
- Dial-a-Ride and Capital Call Taxi Consolidator - Call-Off Contract · 20 Apr 2026
- Specialist Track Labour Framework · 17 Mar 2026
- Bogie Framework Repairs and Overhaul for Engineering Vehicles · 3 Mar 2026
- Customer Satisfaction Survey (TfL 96997) · 25 Feb 2026
- Provision of bus service - Route 135 · 25 Feb 2026
- Electric Vehicle Infrastructure Delivery (EVID) Tranche 2, Batch 2 · 20 Feb 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NICE Reputational Research Programme · National Institute for Health and Care Excellence · £180,000
- National Lottery Research · Department for Culture, Media and Sport · £250,080
- Award of CT1704 LEZ Market Research · The City of Edinburgh Council · £87,840
- DHSC: ASC: Waves 3 – 5 of the Adult Social Care Workforce Employee Survey · Department of Health & Social Care
- Mystery Shopping Services · BRITISH COUNCIL(THE) · £440,000
- The Provision of Mystery Shoppers · Construction Industry Training Board
- Global Risk and Response (GRR) Open-source Provider · Department for Transport · £207,000
- CA18123 - RFQ 2026/17 - Newry, Mourne and Down Residents Survey 2026 · Newry, Mourne and Down District Council (NMD)
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.