Workforce Management Software and Implementation
key details
| Value | £2,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 +3 more |
| Region | South West |
| Deadline | 19 Sept 2022 |
| Procedure | selective |
| OCID | ocds-h6vhtk-0304b9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | · | · | active |
description
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.
The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.
The requirements of the WFM is split into 3 Lots:
Lot 1 - Software
Lot 2 - System Integration
Lot 3 - Business Implementation / Change Management
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Dec 2021 | Utilities periodic indicative (F04) | Earlier regulations | 032066-2021 |
| 25 Jul 2022 | Utilities contract notice (F05) | Earlier regulations | 020109-2022 |
| 23 Feb 2024 | Utilities contract award (F06) | Earlier regulations | 005922-2024 |
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source
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