AHG_000362 - Customer Satisfaction Surveys
key details
| Status | active |
|---|---|
| Category (CPV) | 79342311 |
| Region | Yorkshire and the Humber |
| Deadline | 6 Dec 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02f5c7 |
description
Anchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people.
Our customer plan is:
| ? | Improve customer satisfaction across all services to upper quartile levels |
| ? | Truly customer centric approach ? putting customers at the heart of all decision making |
| ? | Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. |
| ? | Challenge and eradicate poor service everywhere |
| ? | Shift consultation to genuine engagement in decision making and continual improvement |
Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Nov 2021 | Prior information notice (F01) | Earlier regulations | 028250-2021 |
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source
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