West Midlands Trains, Greater Anglia, and East Midlands Rail Shared Services - Customer Experience and Delay Repay
key details
| Status | planned |
|---|---|
| Category (CPV) | 79342300 |
| OCID | ocds-h6vhtk-02bdea |
description
Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Companies (TOC's); West Midlands Trains (WMT), Greater Anglia (GA) and East Midlands Rail (EMR) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Jun 2021 | Utilities periodic indicative (F04) | Earlier regulations | 013943-2021 |
more from ABELLIO TRANSPORT HOLDINGS LIMITED
- Greater Anglia Shared Services - Customer Experience and Delay Repay · 16 Jul 2021
- East Midlands Railway Shared Services - Delay Repay · 16 Jul 2021
- West Midlands Trains Shared Services - Delay Repay · 16 Jul 2021
- Emergency, Ad-hoc and Planned Rail Replacement Buses and Taxi Management Services for West Midlands Trains and Greater Anglia · 18 Jun 2021
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source
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