Southeastern Customer Contact Centre Services 2022-2025
key details
| Value | £15,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 |
| Region | South East |
| Deadline | 18 Jun 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02aea8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | · | · | active |
description
The following services are included within this tender scope:
- Telephony - core hours of 07:00-22:00 with options for out of hours services
- Email - response via email enquiries
- White mail - response via postal mail enquires
- Manual and automated processing of Delay Repay
- Webchat/bot/virtual services - introducing webchat
- Facility to handover cases from KICC Twitter team - optional, subject to market engagement
- Lost property tracking - optional, subject to market engagement
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 May 2021 | Utilities contract notice (F05) | Earlier regulations | 010039-2021 |
| 29 Apr 2022 | Utilities contract award (F06) | Earlier regulations | 011038-2022 |
more from SE TRAINS LIMITED
- Ticketing Machine Procurement · £410,161,928 · 26 Mar 2026
- Train Presentation and Associated Services · 17 Mar 2025
- Provision of paramedic services · £481,777 · 5 Sept 2024
- The Provision of exterior wrapping, and associated services. · 27 Oct 2023
- The Provision of LED Lighting supply and optional technical support · 10 Oct 2023
- Maintenance of Carriage Wash Machines and Controlled Emission Toilets at Southeastern Railway Depots · £2,500,000 · 7 Aug 2023
- Provision of Safety Footwear, PPE and Engineering Workwear · 30 Nov 2022
- Provision of Safety Footwear and PPE · £3,000,000 · 17 Aug 2022
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Traffic Management and Admission Support-Westonbirt Arboretum · Forestry Commission · £650,000
- Out of Hours Call Handling · Cardiff Community Housing Association (CCHA) · £16,000
- BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future) · Westminster City Council · £99,000
- TfL 91641 Concessions Contract · Transport for London
- Provision of Customer Centre as a Service · NHS PROPERTY SERVICES LIMITED · £532,109
- CA16013 - Invitation to Tender ("ITT") for the provision of Learner Recruitment 'lead generation services' · New College Swindon
- Out of Hours Telephone Service · Uttlesford District Council · £25,000
- GB-Glasgow: Contact Centre Services · Student Loans Company · £82,600,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.