Technical Support for Server and Desktop Software 2026 -2031
key details
| Value | £220,500 |
|---|---|
| Status | complete |
| Category (CPV) | 72250000 +1 more |
| Deadline | 4 Nov 2025 |
| Contract start | 1 Mar 2026 |
| Contract end | 1 Mar 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Phoenix Software Limited | £220,500 | 3 Dec 2025 | active |
description
HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC.
In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing. Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 .
The contract with the 3rd party supplier is coming to an end and HCC requires a replacement.
Additional information: This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Jan 2026 | Award (award) | · | 4d8ad346-208d-4b3a-8fd5-27869d893344-877706 |
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source
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