Omni-channel
key details
| Value | £2,100,000 |
|---|---|
| Status | complete |
| Category (CPV) | 64200000 +1 more |
| Deadline | 1 Jun 2025 |
| Contract start | 30 Jun 2025 |
| Contract end | 29 Jun 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Sabio Ltd | £2,100,000 | 29 Jun 2025 | active |
description
Omnichannel Project Vision
We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.
Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix
of channels.
To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:
- Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.
- Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.
- Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.
- Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.
- Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Jul 2025 | Award (award) | · | 48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631 |
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source
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