Telephony services
key details
| Value | £255,604 |
|---|---|
| Status | complete |
| Category (CPV) | 64200000 |
| Region | East of England |
| Deadline | 8 Jul 2026 |
| Contract start | 1 Oct 2026 |
| Contract end | 30 Sept 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Trustmarque Solutions Limited | £255,604 | 24 Aug 2026 | active |
description
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform.
This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 Aug 2026 | Award (award) | · | e5aaa8d6-6bec-40ec-9c43-eeeb9f623011-912387 |
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source
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