Customer Satisfaction Surveys
key details
| Value | £1 |
|---|---|
| Status | active |
| Category (CPV) | 79342311 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 17 Dec 2021 |
| Contract start | 1 Apr 2022 |
| Contract end | 31 Mar 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2 |
description
Anchor's overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people.
Our customer principles are:
| • | Do what's right |
| • | Right first time, every time |
| • | Empowerment and front line ownership of the customer relationship |
| • | Create one touch processes with single point of contact |
| • | Ensure every step adds value |
| • | Don't design processes or procedures around failure |
Our customer plan is:
| • | Improve customer satisfaction across all services to upper quartile levels |
| • | Truly customer centric approach - putting customers at the heart of all decision making |
| • | Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. |
| • | Challenge and eradicate poor service everywhere |
| • | Shift consultation to genuine engagement in decision making and continual improvement |
Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan
Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change):
? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey
The above surveys will be carried out in a number of ways including postal, paper and online.
We also require detailed analysis and reporting on the above surveys.
Additional information: The dates and the scope included in this notice may be subject to change.
documents
- https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Nov 2021 | Tender (tender) | · | dfc47560-35cf-4a0d-8f16-e8462cc42ad6-483387 |
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source
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