ITSM SERVICE DESK REPLACEMENT TOOL
key details
| Value | £113,667 |
|---|---|
| Status | complete |
| Category (CPV) | 72253000 +1 more |
| Deadline | 6 Jan 2017 |
| Contract start | 30 Jun 2017 |
| Contract end | 29 Jun 2020 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-b7b27ab5-157b-4130-b4f1-d02895855fa3 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Ivanti | £113,667 | 29 Jun 2017 | active |
description
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience.
WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Jul 2017 | Award (award) | · | 3fe5da6d-2d00-44cc-9996-62f514f44535-160959 |
more from West Midlands Fire and Rescue Authority
- WMFS Employee Assistance Programme_2026 - 2029 · 6 Feb 2026
- WMFS Firefighter Attraction and Selection Service_2026-2029 · 2 Feb 2026
- Purchase of Mercedes-Benz 515 Crew chassis cab · 4 Aug 2025
- The Planned Preventative Maintenance and Emergency Repairs of Appliance Bay doors, Roller shutters, Gates and Barriers. · 17 Jun 2025
- Smoke Alarm Call-off contract · 11 Jun 2025
- Framework for Smoke Alarms and Associated Products (2025-29) · £32,000,000 · 16 May 2025
- National Framework Agreement for Safe and Well Equipment · £5,000,000 · 14 Apr 2025
- PROVISION OF VEHICLES · 3 Apr 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Managed Cyber Security Services · North East Scotland College · £207,000
- IT Helpdesk · Kent Community Health NHS Foundation Trust · £65,000
- Oracle Support Services · Pension Protection Fund · £288,000
- Micad HelpDesk FM Software · Kent Community Health NHS Foundation Trust · £20,901
- ServiceNow Platform Management & Support · Lancashire County Council · £404,801
- Microsoft Unified Enterprise Support · UNIVERSITY OF THE WEST OF ENGLAND · £292,484
- Prison Education Service Programme - Digital Education Platform - Integration Competency Centre · Ministry of Justice · £205,920
- Scotland wide integration support service for forced migrants. · Scottish Government · £14,400,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.