Contact Centre System
key details
| Value | £220,000 |
|---|---|
| Status | active |
| Category (CPV) | 79511000 |
| Region | North West |
| Deadline | 16 Jan 2023 |
| Contract start | 1 Apr 2023 |
| Contract end | 31 Mar 2027 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa |
description
ForHousing's current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement.
ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements.
The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid.
It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.
documents
- https://www.contractsfinder.service.gov.uk/Notice/5e01f2cd-4356-4e00-a340-2d027c6f1fb8 , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-UK-Eccles:-Telephone-operator-services./TF443S634W , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Dec 2022 | Contract notice (F02) | Earlier regulations | 035076-2022 |
| 12 Dec 2022 | Tender (tender) | · | 5e01f2cd-4356-4e00-a340-2d027c6f1fb8-597957 |
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source
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