Understanding the Customer 2026 -2029
key details
| Value | £990,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 +1 more |
| Deadline | 9 Feb 2026 |
| Contract start | 24 Apr 2026 |
| Contract end | 31 Mar 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-95302339-35ca-428f-877c-a77acf4b2aca |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Ipsos Mori UK Limited | £990,000 | 22 Apr 2026 | active |
description
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Apr 2026 | Award (award) | · | b4de0421-3be3-4680-97ee-5318abbc598c-894307 |
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source
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