Independent Phone Line for Consumer PPM Experiences
key details
| Value | £45,191 |
|---|---|
| Status | complete |
| Category (CPV) | 32412100 +2 more |
| Deadline | 1 Jan 2023 |
| Contract start | 23 Mar 2023 |
| Contract end | 18 May 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| National Association Of Citizens Advice Bureaux | £45,191 | 23 Mar 2023 | active |
description
Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed. Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from. Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 May 2023 | Award (award) | · | d7a639c8-fb90-406b-8b3a-920e015b82ca-644322 |
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source
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