2026-049 Telephony Solutions for D&S
key details
| Value | £940,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32552310 +2 more |
| Deadline | 1 Jan 2026 |
| Contract start | 14 Aug 2026 |
| Contract end | 25 Jul 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8x8 UK Limited | £940,000 | 13 Aug 2026 | active |
description
Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.
more from Ofgem
- 2025-114 Direct Internet Access · £248,940 · 11 Sept 2026
- Telephony Solutions · £940,000 · 11 Sept 2026
- 2025-123 Insurance Advisors to OFTO team for Tender and Policy · £1,000,000 · 10 Sept 2026
- 2026-028 Adobe Acrobat 2026 · £276,349 · 7 Sept 2026
- 2025-097 Microsoft Enterprise Agreement & Associated Services · £22,000,000 · 1 Sept 2026
- 2026-059 Copilot Agent Delivery and Support · £106,112 · 21 Aug 2026
- 2026-057 Copilot Agent Capability · £34,798 · 21 Aug 2026
- 2026-054 Beta-ArcGIS Online Development and App Creation · £300,000 · 21 Aug 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Telephony Solutions · Ofgem · £940,000
- MLCSU Service Desk Digital Telephony · Midlands & Lancashire C S U · £74,852
- Mitel Telephone and Contact Centre · NHS PROPERTY SERVICES LIMITED · £194,478
- The Provision of DOS 6 Supplier Registration Support · Crown Commercial Service · £31,000
- Voice Platform · West Lancashire Borough Council · £71,574
- SIP · Suffolk Constabulary · £156,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.