Interactive Voice Recognition - Tuning & Optimisation
key details
| Value | £43,400 |
|---|---|
| Status | complete |
| Category (CPV) | 64200000 |
| Region | Scotland |
| Deadline | 20 Jul 2021 |
| Contract start | 30 Jul 2021 |
| Contract end | 31 Oct 2021 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SABIO LTD | £43,400 | 20 Jul 2021 | active |
description
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers.
IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Sept 2021 | Award (award) | · | 39b359eb-6bf1-4a72-830f-c61c71321207-465255 |
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source
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