Customer Service Centre Platform
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £920,078 |
|---|---|
| Status | complete |
| Category (CPV) | 32524000 |
| Deadline | 21 Feb 2022 |
| Contract start | 6 Jun 2022 |
| Contract end | 5 Jul 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £920,078.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Vodaphone Ltd | £1,295,191 | 2 Jun 2022 | active |
| Vodaphone Ltd | £920,078 | 2 Jun 2022 | active |
description
The authority is seeking a replacement supplier for the telephony solution for the Customer Service Centre in Swansea, Newcastle and, the operatives working remotely from home, including processing staff.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Jul 2022 | Award (award) | · | 0085a853-211b-46c5-9b4a-661b586e0a6b-557594 |
| 29 Nov 2023 | Award (award) | · | 6b8f773f-0795-41d4-a47a-5edb97e62186-702650 |
more from DVSA - Driver and Vehicle Standards Agency
- L4 Artificial intelligence (AI) and automation practitioner · £180,000 · 2 Jul 2026
- Motorcycle Helmets Programme 26/27 · £89,597 · 26 Jun 2026
- Bulk Fuels 2026 - Certas · £41,250 · 16 Jun 2026
- Motorcycle Noise Programme 2026-27 · £174,368 · 15 Jun 2026
- Bulk Fuels 2026 - Scottish Fuels (Certas Energy) · £13,750 · 11 Jun 2026
- HGV Emissions Programme 2026-27 · £45,142 · 4 Jun 2026
- Motorcycle Emissions Programme 26/27 · £100,401 · 4 Jun 2026
- CRM Support 2024 - Training Accreditation (JAUPT) · £46,811 · 2 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Provision of Contact Centre Solution · TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST · £226,800
- Provision of Contact Centre Software · TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
- Smartnumbers Channels · British Transport Police · £108,115
- TECS Maintenance Service Plan (Analogue) · PROGRESS HOUSING GROUP LIMITED
- Analogue to Digital Works · PROGRESS HOUSING GROUP LIMITED
- Smartphone and Data Rental · HM Land Registry · £509,776
- Inbound Routing Platform · West Midlands Ambulance Service University NHS FT
- GB-Sheffield: Customer Experience Contact Centre · British Business Bank PLC · £92,940
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.