Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council
key details
| Value | £26,196,645 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | East of England |
| Deadline | 14 Aug 2023 |
| Contract start | 1 Apr 2024 |
| Contract end | 31 Mar 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-427c861f-609a-4e82-9208-06b4b30da2a3 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SERCO LIMITED | £17,826,556 | 8 Oct 2023 | active |
description
Awarded Contract - the contract has been awarded to Serco Limited
Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.
The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.
The contract value range stated above in Section 1 allows for the two x 12 month extension periods.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Oct 2023 | Award (award) | · | db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b-691117 |
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source
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