Awarded contract
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,495,641 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 23 Oct 2025 |
| Contract start | 1 Dec 2025 |
| Contract end | 30 Nov 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Route 101 Limited | £1,495,651 | 28 Nov 2025 | active |
description
Provision of NICE CXone. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by
Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Dec 2025 | Award (award) | · | 9dd2bbbd-402b-4717-a0d6-4aeb54cdac27-874666 |
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source
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