RBKC Out of Hours Call Centre Service
key details
| Value | £814,200 |
|---|---|
| Status | active |
| Category (CPV) | 79512000 |
| Region | London |
| Deadline | 10 Jul 2023 |
| Contract start | 22 Aug 2023 |
| Contract end | 21 Aug 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e |
description
The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023.
To Apply
The full tender pack, including the specification of requirements and contract terms and conditions can be downloaded from the capitalEsouring e-tendering portal. Please search for reference PRJ_RBKC_20857. Registration on the portal is necessary to be able to download the documents. Guidance about how to access the tender documents can be found on the RBKC Procurement website.
Tender submissions must be submitted via the portal. The deadline for submitting a tender response for this opportunity is midday on Monday 10th July 2023.
Please submit any clarification questions relating to this tender via the message board on the portal. The deadline for clarification questions for this opportunity is midday on Monday 3rd July 2023.
documents
- https://www.contractsfinder.service.gov.uk/Notice/941c2c7c-0a6a-44b3-8cac-3709d37a3d17 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Jun 2023 | Tender (tender) | · | 941c2c7c-0a6a-44b3-8cac-3709d37a3d17-652454 |
more from capitalEsourcing
- Second Source Responsive Repairs - Multi-trade · £1,027,277 · 14 Jul 2025
- Supplementary Street Enforcement Services - Concession Contract · 21 Feb 2025
- Voids and Internal Refurbishment to Lancaster West Estate (Ref 453) · £4,000,000 · 19 Feb 2025
- WAES Distance Learning Subcontracted provision 24/25 · £1,200,000 · 6 Feb 2025
- WAES Referral Agent for Learning Programmes · £300,000 · 4 Feb 2025
- BT93- Parliamentary Estate Review · £95,000 · 3 Feb 2025
- Local Environmental Quality Surveys in line with Defra NI195 Guidance · £100,000 · 31 Jan 2025
- Leadership Learning Portal · £44,286 · 21 Jan 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling Service (OOH) · Epping Forest District Council · £30,166
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- National Contact Centre · NHS Blood and Transplant · £40,000,000
- Single Service Centre · Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · £294,926,441
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £210,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.