Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling
key details
| Value | £21,000 |
|---|---|
| Status | complete |
| Category (CPV) | 98110000 |
| Region | London |
| Deadline | 1 Mar 2018 |
| Contract start | 5 Mar 2018 |
| Contract end | 31 Jul 2018 |
| Procedure | direct |
| SME suitable | No |
| OCID | ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| LONDON SCHOOL OF ECONOMICS & POLITICAL SCIENCE | £21,000 | 1 Mar 2018 | active |
description
Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Mar 2018 | Award (award) | · | 532f9c88-2c9b-48bc-9de3-cd187d1b2ee2-208562 |
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source
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