Supply of Professional Services: VOA NextGen Rating Programme Client-Side Support

Awarded contract - this means that the contract has been awarded to a supplier and is being published for transparency purposes only.

The VOA currently has a substantial transformation portfolio, which includes:

• new services for Non-Domestic Rating customers (commonly known as Business Rates).

• 2.1m Business Rates valuations as part of a three-yearly revaluation cycle.

• supporting reform of Council Tax in Wales as well as wider enhancements to the Council Tax customer experience.

• underpinned by the delivery of a new IT system.

The NextGen Rating (NGR) Programme is the most substantial element of the portfolio, and the majority of the requirement relates to it; but VOA is also looking to ensure it has flexible support to manage wider strategic and portfolio development over the life of the contract.

NGR is a complex, multi-year transformation programme and part of Government's Major Projects Portfolio (GMPP).

There is a Client Side Support requirement to co-ordinate multiple workstreams, delivery across various suppliers, internal / external dependencies and key stakeholders, alongside external governance, and controls as part of GMPP IPA and HMT reviews, and the delivery of extensive business change.

To do this, the programme will require on-going strategic guidance, subject matter expertise and delivery orchestration capacity, which it is now seeking in from a client-side support Supplier to support its developing maturity and supplement its capabilities.