JSA New Claims
key details
| Status | active |
|---|---|
| Category (CPV) | 79512000 |
| Deadline | 3 Feb 2016 |
| Contract start | 1 Aug 2016 |
| Contract end | 31 Jul 2018 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-20ffa571-adc9-11e6-9901-0019b9f3037b |
description
DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months.
DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call
documents
- https://dwp.bravosolution.co.uk/web/login.shtml?_ncp=1449048854702.76970-1 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/30d1839c-7ec6-4466-bc19-c46978a58987 , application/msword
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4441aeae-d660-40ae-8af1-b064fbfc497d , application/msword
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9e8af44e-b00c-4cf9-a6c1-9de15e8d13f2 , application/msword
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e129d192-3be2-4fbf-874c-e69191679706 , application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e9bd090f-24bc-4b41-ad86-91d3b3f4105c , application/octet-stream
- https://www.contractsfinder.service.gov.uk/Notice/b29fa3e4-c6ca-40ee-be57-1ac9b104e00a , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Dec 2015 | Tender (tender) | · | ocds-b5fd17-20ffa571-adc9-11e6-9901-0019b9f3037b-82999-ui_dwp_101796 |
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source
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