Customer Relationship and Case Management (CRCM) Solution
key details
| Value | £1,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48445000 +6 more |
| Deadline | 13 Jul 2023 |
| Procedure | open |
| OCID | ocds-h6vhtk-03d5c0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Homeless Link | · | · | active |
description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
documents
- https://in-tendhost.co.uk/theriversidegroup/aspx/
- https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Jun 2023 | Contract notice (F02) | Earlier regulations | 016699-2023 |
| 13 Jun 2023 | Tender (tender) | · | b63ba411-0f81-422b-803b-9df2fbc6669f-653036 |
| 12 Jan 2024 | Contract award notice (F03) | Earlier regulations | 001066-2024 |
more from The Riverside Group Ltd
- Westwood Cross, Thanet - Clerk of Works - AWARD · 31 Mar 2026
- Coopers Walk Internal and External Works - AWARD · 9 Jan 2026
- Hulme Door and Door Entry System - AWARD · 9 Jan 2026
- Pest Control Services - AWARD · 9 Oct 2025
- TRGBS224 Tax Advice & Non Audit service Further competition using CCS Framework agreemement RM6187 MCF3 Lot 4 Finance - AWARD · 2 Sept 2025
- Grant Administration Service - AWARD · 2 Sept 2025
- Cyber Insurance - AWARD · 2 Sept 2025
- Banking Service - Mini Comp off NEPO 53 Framework Agreement - AWARD · 2 Sept 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- CRM for NHSE participant/candidate data 26-27 · NHS England · £56,640
- Supply and Maintenance Contract for Corporate CRM · HAMPSHIRE COUNTY COUNCIL · £154,350
- The Provision of a Leisure Management CRM Solution & Related Hardware · Chorley Council · £280,000
- CRM Fundraising and Donor Management SaaS · Royal Botanic Garden Edinburgh
- Contract for the Provision of Customer Relationship Management System · Robert Gordon University · £300,000
- EOL AI Customer Chat Bot · British Council · £230,000
- Customer Experience Platform · MONEY AND PENSIONS SERVICE
- Customer Relationship Management System · Activate Learning
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.